The first step ensuring the success of your business is to create a hygienic environment for consumers staff. Why contact a business cleaning service? From vacuuming to the garbage disposal and washroom cleaning, the correct cleaning service can handle it all.
So how do you pick the best cleaning service? What inquiries should you make regarding the provided business cleaning services? We have a thorough guide that will help you in choosing the best commercial cleaning service provider for your organisation.
Repercussions of going for a bad cleaning service
Your company’s image and the credentials of the businesses you collaborate with both play an important role in the success of your enterprise. The cleaning service will typically have workers on the premises of your facility after business hours, necessitating little to no control of their operations.
Making the wrong choice and going for an unprofessional cleaning company could have detrimental effects on your company. If the person is unskilled or poorly managed, the work they produce may be subpar. Even worse, some cleaning service providers don’t give a damn about doing the work right or presenting themselves professionally.
Look out for these red flags while opting for a commercial cleaning company:
- No formal programs for quality assurance: If a cleaning service provider lacks a quality management procedure, it is up to you, the client, to supervise the housekeeping staff. Providing someone else the responsibility of overseeing the cleaning staff, is one of the primary drivers for insourcing cleaning solutions.
- No documented safety program: If the company doesn’t have a safety programme, it might not be OSHA compliant, endangering your organisation.
- Insufficient background checks and no drug testing: Your facilities or personnel may be exposed due to the ineffective background and drug checks.
- No formalised training process: The staff may run hazards to their safety and well-being without a training programme.
- Inconsistent price structure: The company may have submitted a lower bid for the job, but this also indicates they’ll likely do less work, produce lower-quality work, or demand more money in the future.
- Unlawful hiring process and paying methods: Working with an organisation that engages in unlawful hiring practices could endanger the reputation of your organisation and the workers there. You don’t want to partner with these businesses or assist them in your business.
You can raise these issues up front and avoid partnering with businesses that won’t provide the efficient, high-quality cleaning services that your company requires.
- Find out how many hours each week their business expects to work: Determine their hourly fee; if it’s less than $10 per hour or close to it, this is probably not a business you want to engage with.
- Get a copy of their safety strategy: Any hesitancy or lack of action on their part is cause for concern. Organisations that value their staff and clients will make safety a primary focus and have the necessary safety supplies on hand.
- Request proof of worker background checks: You can request proof of employee background checks from the housekeeping service’s background check provider. Before anyone from the housekeeping company’s staff enters your building, you should have this knowledge. Even though it could take some time, skipping this step is not worth the danger.
Green flags in a cleaning company
When picking a cleaning service for your business, keep these eight traits in mind if you intend to outsource the cleaning duties.
1. Quality of Staff
Working with a cleaning business that is precise in its hiring process and has a staff that is diligent, dependable, and reliable is something you should look for. You’ll want to have faith in this team’s capacity to execute quality work and maintain your facilities while you’re away as they may enter your building without much oversight and after business hours.
2. Competence
Any firm should prioritise professional behaviour. In order to provide consumers with services of the greatest calibre, staff members should acquire the guidance and support they require. Throughout the entire course of the task, the cleaning crew should be neat and cordial.
3. Dependability
You will need a trustworthy team, just like with any business you operate with. The efficiency of a housekeeping crew’s work depends on their ability to arrive on time and deliver a comprehensive service. Your cleaning company’s needs should still be covered if an employee is sick and unable to work. A substitute employee should be dispatched to their place.
4. Dedication to Detail
The best approach to client retention is to ensure client satisfaction through efficiency in the process of work. You’ll like a cleaning service that ends up paying close attention to every detail so that they meet, if not exceed, your anticipations. During the cleaning process, the crew should be willing to accommodate your needs, and managers should be on the side in case modifications are required.
5. Range of Cleaning Services
Depending on your organisation’s demands, you might choose to engage with a firm that provides a wide range of housekeeping services. You want cleaning professionals who can manage all of your cleaning requirements, whether you require daily, biweekly, or monthly cleaning. Cleaning companies could consist of:
- Vacuuming
- Sweeping
- Mopping
- Dusting
- Laundry
- Bathroom cleaning
- Recycling and trash removal
- Stocking consumables
If you require more specialist services, you might wish to work with a business that furthermore offers services like:
- Disinfecting
- Carpet shampooing
- Floor waxing
- Cleaning of computer and equipment
- Construction clean-up
- Speciality cleaning services
You’ll want to be certain that the firm you hire can successfully handle whatever cleaning demands you may have.
- 24-Hour Service
Several customers prefer that their maintenance be done during the daytime, whereas others choose that it be done after office hours. Whatever your circumstance, you’ll want a professional cleaning company that works around your schedule.
- Best Return on Investment
You desire to receive the most bang for your buck, so take into account all the customer reviews when choosing a commercial cleaning service. Are the clients of the company pleased with the quality of products or services? Is the pricing rational? You’ll want a firm with a track history, so if feedback from customers isn’t readily available, ask for references from their customers.
- Management that is effective
Cleaning staff may not deliver the good service you require if it is not effectively managed. The cleaner’s top business should effectively train their employees and keep monitoring their workers’ service quality to make sure that all client expectations are fulfilled. Choose a service provider that delivers great staff, the best value for your money, thorough, around-the-clock assistance, and proper management of a work crew with competence, dependability, and care for every detail when choosing a professional commercial cleaning service that’s right for your facility.
Commercial Cleaning Company Questions You Should Ask Before Hand
You should inquire about a few things before hiring a professional cleaning company to ensure that this is the best industry for you.
- Do you have any references?
You should work with an organisation that has both expertise and a solid reputation. You might want to go with a well-known company that caters for the need of big businesses in your region. Reputable businesses will gladly provide you with references.
- What is your policy for employee screening and training?
A professional cleaning company must instruct its staff efficiently in cleaning methods, protection, and competence. Who is responsible for staff training? How frequently does training get updated and freshened up? In addition, the business must filter employees by obtaining background investigations.
- What Kinds of Facilities Do You Provide?
Has this business worked previously with a company similar to yours? Do they collaborate with offices of similar size? Some companies that specialise in only one kind of facility, such as healthcare or industrial plants, are not meant to be versatile in their approach to ensure that the company you choose can meet your requirements.
If your facility is one of the following, you should inquire about a company’s experience:
- A Manufacturing facility
- A Medical Centre
- A Childcare centre
- A Daycare facility
- A Retail establishment
- A Commercial Facility
- When are your employees available?
Is there any downtime at the cleaning company? What is the procedure for handling emergency requests? How have they used their time to go the additional mile for their own clients?
- What kind of equipment does your business use?
Is the business environmentally aware? How good are the hardware and goods they use? Do they shop locally? If being environmentally friendly is important to your company, make sure your cleaning companion follows the same guidelines. Perhaps they use low-energy hardware or environmentally friendly cleaning goods. If cleaning technology is important to you, speak with a company before agreeing to work with them.
- Do You Have a Standard Cleaning Procedure? Is There a Detailed list for Your Employees?
A business with a well-defined cleaning process is more likely to be efficient and have a strong reputation. You might also be able to have access to a pretty standard list of duties that they obey for their professions. Is there a list of areas they need to protect, such as the hallways, entrance hall, stairs, workstations, doors, waste bins, and kitchen? Do they recognize and address issues like mildew and mould? Is it possible for them to veer away from their protocol that allows in order to address your particular concerns?